Selecting Procedure
The procedure in selecting staff for inclusion in our skills database is an excellent example of the techniques used by EPIC consultants in assessing the suitability of prospective candidates and of the lengths we are prepared to go to, to protect our customer’s reputation – providing able and trustworthy personnel.
First and foremost, we conduct the immediate and obvious checks on a prospect’s certificate or industry record to ensure it meets our own stringent criteria. Candidates are then required to complete a detailed application form. This provides us with the information to conduct a scripted interview from which we can assure ourselves of the applicant’s integrity. A series of relevant tests follows and aptitude for work. The process is completed be a formal reference checking procedure. Only when the prospect has completed each stage to our satisfaction is their name accepted into our database, ready for recommendation to our clients.
Assured quality and quantity
As part of our ultimate goal, we have developed a standardised quality assured approach covering critical areas of recruitment and selection, contract administration and contract control and management. We will continue to monitor our operational standards in these areas in order to identify where further improvements can be made.
This provides you with the reassurance, not only of an approach which exceeds the rigorous standards imposed, but also ensures that for multi-location users you are guaranteed a consistent quality of service nationwide you can be sure of high standards.
In addition, EPIC construction has a formal customer service programme called “Talk to us” which seeks the views and opinions of our clients as well as our contract labour and our own employees. This will not only improve our business but will also enable us to provide a better service for our clients. Through such initiatives our aim is to establish a culture in which everyone is organised, dedicated and committed to delivering a first class service.